Shipping & Returns

Shipment Processing time

• All in stock item orders are processed within 1-2 business days (unless stated otherwise on a website banner)
• Pre order or backorder Items are processed in 1-2 business days, filed and shipped upon arrival in our warehouse. Time will vary upon each item.

Shipping Rates and delivery estimates​

• Orders are charged a flat $10 for shipping within the USA
• For Expedited Shipping contact us for a shipping quote
• For orders outside the USA you will need to contact us for a shipping quote
• In Store Pickup is available for Free, please contact us for a pickup time.
• Orders ship via UPS ground or USPS Priority Mail/Ground Advantage unless arranged otherwise by contacting us
• Small items that would ship in a envelope or free items may ship USPS without tracking
• Orders should arrive in 3-5 business days depending on location

Shipment to P.O. boxes

• If we receive a P.O. address we will ship your order via USPS

Shipment confirmation and order tracking

• You should receive an email after your order has been place with a order confirmation
• When we ship your item you should also receive a email confirmation with tracking info (note sometimes our shipping program will not send one for some reason so if you haven’t received anything within 3 business day of placing the order please contact us)

Customs, duties, and taxes

• U Outdoors is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

• U Outdoors is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International shipping Policy

• We ship inside the continental USA, any orders outside of this or to other nations must contact us for a shipping quote

Returns Policy

• We offer a 90 day return policy on all items except for seed
• If in need of return please contact us via phone or email.
• Buyer is responsible for return shipping costs
• Returns should be sent to - U Outdoors, 1545 Elon Dr, Waterville, IA 52170
• Items returned for refund are expected to be in original new condition without noticeable damage
• Refunds will be promptly credited upon arrival and inspection of returned items

* We reserve the right to deny any exchange or refund if the product is damaged by the user or has obvious signs of use making it unsaleable as a new item. If the user wishes to have the items back they are responsible for return shipping.